B2B Terms and Conditions

Effective from 2026-05-03. Applicable to all wholesale orders placed via b2b.ioutlet.pt.

1. Identification and Scope

ILOVEDIGITAL UNIPESSOAL, LDA (Portuguese VAT 514344342, share capital €10,000, registered at the Commercial Registry under the same number, registered office at Rua de Olivença 9 Loja 27, 3000-306 Coimbra, Portugal), hereinafter «iOutlet», «we» or «us», is the owner of the b2b.ioutlet.pt portal (hereinafter the «Portal»).

These Terms and Conditions (hereinafter «Terms») apply to all transactions between iOutlet and the Customer, regardless of whether the order is placed via the Portal or by other means (e.g. email). All information about the goods, their quality and conditions of sale is made available on the Portal.

By placing an order, the Customer declares that it has read and accepted these Terms. The Parties may agree different conditions in writing.

We reserve the right to amend these Terms upon 15 days’ prior notice via the Portal or by email. Amendments do not affect orders already confirmed.

Goods are sold exclusively to legal entities. Consumer-protection legislation does not apply to the relations between the Parties. By purchasing through the Portal, the Customer confirms its status as a validly existing legal entity.

2. Account Registration

Access to the Portal requires prior registration with approval within 24 business hours. At registration, the Customer provides at least:

(a) Full company name, registered office, VAT number and registered address;
(b) Contact details — valid representative email and phone;
(c) Account password;
(d) Business type and estimated monthly volume.

The Customer undertakes to keep the information correct and up to date. We accept no responsibility for consequences arising from incorrect or outdated information.

The Customer is responsible for the confidentiality of the password and shall not share it with third parties.

By creating the account, the Customer confirms it has authority to represent the legal entity and to enter into contracts on its behalf.

In accordance with Regulation (EU) 2018/302, we do not block access to the Portal nor apply different conditions or payment methods based on the Customer’s nationality, residence or place of establishment within the EU. Account approval is based solely on business status.

3. Orders

To place an order, the Customer sends to [email protected] the SKU(s) and required quantities, indicating whether collection or delivery is preferred.

No minimum order value.

Prices shown in the XLS catalog follow the VAT regime stated per item:

(a) Margin scheme items: final PT/ES price; VAT is not itemised on the invoice and is not deductible by the Customer.
(b) Standard VAT items: Portugal adds 23% VAT; Spain/EU B2B with a valid VAT/VIES number and proof of transport may be invoiced without Portuguese VAT, with reverse charge in the destination country.
(c) Shipping is not included and is quoted on the pro forma based on weight, destination and carrier.

We confirm orders within 1 business day. Where necessary, we may request additional information and documents (including good standing and authority to represent), in which case the review period may be extended.

Stock and prices are valid until the next snapshot refresh (the next business day at 9 AM, Europe/Lisbon time). Orders confirmed after stock-out may be cancelled or substituted.

The contract is formed upon our confirmation of the order (placing the order is the Customer’s offer). The contract is concluded in Portuguese and is archived and accessible in the Customer’s account.

4. Payment, Refunds and Late Payment

Payment is 100% prepaid by bank transfer. After we confirm the order, we issue a pro forma invoice itemising the price of the goods and shipping.

The total amount must be paid within 48 hours of the pro forma being issued, unless otherwise stated on the pro forma. After this period without good receipt of funds, the pro forma expires, stock is released and the order may be cancelled.

Payment must be made by the invoice recipient. Third-party payments require prior documentation proving a satisfactory link and may be refused.

Late payment of regular (non-prepaid) invoices accrues default interest at the legal rate applicable to commercial transactions (Portuguese DL 62/2013), plus a minimum recovery compensation of €40 (art. 7 of DL 62/2013).

Refunds are issued exclusively to the originating account. Cash refunds are not made.

4-A. Commercial Returns

As this is a B2B sale, there is no 14-day consumer withdrawal right. Commercial returns without defect are accepted only with prior written authorisation.

Opened, used, resold, altered products or products missing received packaging/accessories are not accepted as commercial returns, except for a defect validated through RMA. We may apply a restocking fee where we exceptionally accept a non-defective return.

5. Order Fulfilment

We will not ship before full good receipt of payment. In case of insufficient stock:

(a) If we can ship at least 90% of the order, we fulfil to the maximum extent without further notice;
(b) If we cannot reach 90%, we notify the Customer. If we receive no cancellation within 2 business days, we fulfil to the maximum extent.

Excess amounts paid may be applied as prepayment to future orders or refunded to the originating account within 3 business days, on request.

6. Delivery

We pack securely for road and air transport. Equipment containing lithium batteries is labelled per UN3481 with shipper’s declaration.

Delivery options (Incoterms® 2020):

(a) Collection: EXW (Coimbra, Portugal), by appointment;
(b) Delivery: DAP (Customer’s address), shipping quoted on the pro forma.

Estimated delivery times (indicative; we are not liable for carrier delays):

Within the EU: 2–5 business days.
Outside the EU: 5–10 business days (subject to customs clearance).

7. Receiving the Order

On receipt, the Customer must immediately examine the condition of the packages in the presence of the courier. If visible damage exists:

(a) Photograph the packaging showing the damage;
(b) Notify the courier;
(c) Record the damage on the proof of delivery.

The Customer must not accept the order if the courier does not provide a proof of delivery or refuses to record the damage.

Within 7 days of receipt, the Customer verifies that the order is complete and that all listed goods were received.

Defects evident on arrival (DOA) must be reported within 48 hours after delivery, with description, photographs and/or video of the issue.

8. Quality and Grading

Goods not labelled as «new» on the Portal are refurbished (second-hand) products.

Condition and quality are described by a grading system (Grade A, B, C). The description of each grade is available on the Portal.

Smartphones and tablets are subject to specialised technical testing, including battery verification per the parameters of the relevant grade.

9. Warranty

We provide a Return-to-Base warranty of 2 months, starting from the date of receipt (signature of the proof of delivery). The warranty entitles the Customer to replacement of the goods where these do not match the condition described on the Portal.

The warranty does not apply if:

(a) The Customer does not comply with these Terms;
(b) Defects arise from return shipping;
(c) Defects are caused by misuse, accidental or wilful damage, liquid ingress, drops, unauthorised opening/repair, failure to follow user manuals, or alteration/removal of serial numbers;
(d) The claim concerns normal wear, consumable accessories or battery condition within the parameters stated for the product grade.

To claim warranty, the Customer sends an RMA request to [email protected], describing the defect with photographs attached. Once accepted, an RMA number is issued.

After receiving the RMA number, the Customer packages the goods securely, marks the RMA number on the package and ships to our address, bearing all costs and risks of the return.

We test the goods within 7 business days of receipt. If the claim is upheld, we replace at no charge. If replacement is not possible, we issue a credit note (prepayment of future orders) or refund on request.

Goods not received within 21 days of issuing the RMA number may be refused if the warranty period has expired.

We grant only the warranty described in these Terms. We do not act as an intermediary for manufacturer warranties; the Customer must turn to the manufacturer for those, where applicable.

The Customer’s mandatory statutory rights remain unaffected, in particular regarding hidden or latent defects (art. 916 of the Portuguese Civil Code).

10. Liability

Under no circumstances will we be liable to the Customer, its affiliates or any third party for lost profits, lost sales, business interruption, loss of goodwill or any indirect, incidental, special, exemplary, consequential or punitive damages.

Our total liability is limited to the value of the order from which the alleged damage arises, save in cases of wilful misconduct or gross negligence, where the statutory regime applies.

We are not liable for the legality of resale in the destination market. The inability to resell in a particular channel or jurisdiction is not grounds for return or cancellation.

Customers acquiring goods for repair or refurbishment confirm that they comply with all applicable environmental legislation (including the Basel Convention) and hold the necessary permits for waste management.

11. Export Control

The Customer undertakes to comply with all applicable export legislation of the EU, UN, USA and EFTA.

Resale, export or re-export, directly or indirectly, of any goods supplied is expressly prohibited to the Russian Federation or the Republic of Belarus, or for use in those countries, where covered by the scope of Council Regulation (EU) 833/2014 art. 12g and Council Regulation (EU) 765/2006 art. 8g, as amended.

The Customer must operate an adequate monitoring system and inform us immediately of any suspected violation by third parties downstream.

Any breach of this section constitutes material breach of these Terms.

12. Governing Law and Dispute Resolution

These Terms and the legal relations between the Parties are governed by Portuguese law.

The Parties shall attempt to resolve disputes through negotiation. If no agreement is reached within 30 days of the «invitation to negotiate», the parties elect the courts of the Comarca de Coimbra, expressly waiving any other jurisdiction.

13. Recycling and Environmental Compliance (WEEE)

The Customer warrants that defective goods are handled in accordance with applicable European legislation on Waste Electrical and Electronic Equipment.

The Customer undertakes to ensure recycling at end-of-life under the EU WEEE Directive (use of an ISO 14001 certified operator is recommended).

We reserve the right to audit compliance with these obligations.

14. Catalog Confidentiality

Prices shown are confidential and exclusive to the licensee. Disclosure to third parties in any format is prohibited.

Each XLS file downloaded contains a unique identifier tied to the Customer’s account. In case of leakage, the source is traceable.

Breach of this section may result in immediate suspension of the account and liability for damages.

14-A. General Provisions

Retention of title: goods remain the property of iOutlet until the price is paid in full (art. 409 of the Portuguese Civil Code).

Force majeure: we are not liable for non-performance or delay caused by events beyond our reasonable control (supply disruption, transport, disaster, act of authority or network failure); affected obligations are suspended for the duration of the event.

Severability: the invalidity of any clause does not affect the others. Notices: may be given by email to the registered addresses. Assignment: the Customer may not assign its position nor set off claims without our written agreement. «Business day» excludes Saturdays, Sundays and public holidays in Coimbra.

15. Personal Data

Processing of personal data is governed by the iOutlet Privacy Policy, in compliance with the GDPR (EU Regulation 2016/679).

16. Contact

ILOVEDIGITAL UNIPESSOAL, LDA
VAT 514344342
Rua de Olivença 9 Loja 27, 3000-306 Coimbra, Portugal
Email: [email protected]